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Guest support
Happy guests,
more bookings
We are committed to ensuring the comfort of our guests from the moment they arrive through to checkout. Quick check-in, 24-hour support and multilingual service make guests feel well looked after and result in better reviews. And good reviews lead to more bookings and higher revenue.
- 97% Check-ins are handled automatically
- 15 mins average response time to a guest inquiry
- 400 000 + guests served
- 24/7 Guest Support
What is covered by the comprehensive guest service?
01
Automated check-in and check-out
- Access to the apartment via electronic key system or key lockbox
- Clear step-by-step instructions for guests
- 24/7 technical support available in case of access issues
- Flexible check-in and check-out hours
02
Guest communication
- Handling inquiries before, during, and after the stay
- Quick response to needs and requests
- 24/7 availability by phone and online
- Collecting and analyzing guest feedback
03
Reservation and payment management
- Reservation confirmations and management of the apartment’s availability calendar
- Collecting and processing payments for the stay, deposits, and applicable local taxes (where required)
- Providing information on booking, cancellation, and stay policies
- Issuing invoices
04
Response in difficult situations
- Handling guest complaints
- Verification of damages caused by guests, charging costs, and coordinating repairs
- Interventions in case of rental rule violations, including disturbances of quiet hours
- Resolving unforeseen situations during the stay
Why choose this service?
Thanks to our experience, technology, and well-designed processes, Renters takes care of your guests from start to finish. You gain better reviews, a greater reputation, and a higher income – without any effort on your part.
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Automation for convenience
Guests can check in on their own at any time thanks to smart locks and automated notifications.
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The Renters team available 24/7
Our Guest Service responds to all requests around the clock.
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High ratings and reputation building
Professional guest service translates into positive reviews and high apartment ratings.
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Support in difficult situations
We handle guest complaints, verify and settle damages, and respond to rule violations (e.
Start earning.
We’ll take care of the rest.
Your property is listed on platforms used by millions of guests worldwide. We make sure it stands out from the rest.
First steps in working with Renters
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Step 1
We install and configure automated check-in solutions (e.g., smart locks, key lockboxes). This ensures guests have easy and secure access, while you don’t have to worry about handing over keys.
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Step 2
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Step 3
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Step 4
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Step 5
See
OTHER SERVICES
Owner support
- 24/7 Access to Owners Dashboard
- 100% Compliance with legal regulations
- 1 raport monthly for full financial control
Marketing and pricing management
- up to 25% higher rental income
- 20 + years of experience in rental optimization
- 18 + platforms where we list your property
Housekeeping
- 1 000 + employees and partners of the Apartment Care Team
- 0 zł for guest bed linen and towels
- 3 h cleaning after guest check out
Why do owners
choose Renters?
Why do owners
choose Renters?
-
20 +
years of experience
-
5 000 +
apartments
under management
-
50 +
managed locations
Blog
Practical tips on short-term rentals in Poland — for travelers and property owners.
TOGETHER, LET’S FIND THE perfect solutions
for your apartment
Your expectations and your apartment’s potential are our starting point. During a free consultation, we’ll show you how Renters’ tailored services can boost your profits and make renting easier.
